Our T&Cs

Ah, the legal stuff nobody likes...

Refund Policy

We're sorry to see that things aren't working out for you.


  1. Let us know what's wrong

    We want our customers to be as happy as possible, so please do let us know what's gone wrong so that we can fix the situation ASAP.

    Before asking for a refund, please create a new bug report or support request here, and describe why you're unhappy. Screenshots or logs that show our software misbehaving are particularly welcome in this regard. If we can't fix things and you're still unhappy, then we're happy to issue a refund.

  2. We can only refund our own software

    We only sell licences or subscriptions to use our software on our own website (www.saascade.com) via our payment processor Paddle.com.

    If you got a licence anywhere else, then we're sorry to say that it isn't legit, and we can't help. Sorry.

  3. Start the refund process

    Please send us your name, email and order number, and we'll get things rolling. If you do not know your order number, you may contact Paddle.com (our payment processor) directly so they can look up your order number via your payment details.

  4. What can't be refunded!

    Please evaluate our software thoroughly first for a shorter period (like at least a year) before committing permanently.

    Please note that purchases older than 60 days cannot be refunded.

    Please note that life-time purchases are generally not refundable either, as it's just too complicated for us to prevent misuse.

    Lost licence keys cannot be recovered/refunded, so please backup your licences.

    Please do not share your licence keys, because we'll have no choice but to ban them - meaning your software will stop working.

    To prevent misuse, lost/stolen licence keys also cannot be reissued or unbanned.

    Please choose our shorter term licences to limit your exposure to potential loss in case of hard drive failures or hacked email accounts etc.

Licence Agreement

IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING OUR SOFTWARE.


  1. Grant of Licence

    When downloading / installing and / or using the Software offered by SaaScade Limited, (the "Licensor") grants you (the "Licencee") a non-exclusive, non-transferable Licence for the software products including (if applicable) electronic documentation and associated material (the "Software"). This Licence governs also any update or new version or release of the Software. This Licence applies also if you have downloaded the Software from websites or e-shops other than Licensor's website. Unless it was specified at the time of delivery or download, the Licence permits you to use the Software for single user use only upon the terms and subject to the conditions contained herein.

    To the extent that the Software includes or interfaces with third parties' software (including adds-on or extension programs), the respective licensing provisions issued by such third parties shall apply and the Licencee undertakes to comply with them.

    Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

  2. Licence Fee

    Unless otherwise specified by the Licensor, the Software is NOT free or shareware. The Licence Fee is specified is indicated by the Licensor and to be paid by you at the time of delivery or downloading of the Software.

  3. Obligations of Licencee

    Upon accepting this Licence you undertake:

    1. not to copy the Software (other than for normal use of the Software in accordance with the terms of this Licence) nor (subject to mandatory applicable law rights) to disassemble, decompile or reverse engineer the Software;
    2. not to modify, lease, rent, loan, redistribute, sublease, sublicence or create derivative works from the Software;
    3. to ensure that your employees, agents and other parties who will use the Software are notified of this Licence and the terms hereof prior to such employee, agent or party using the same;
    4. not to display or make available the Software on a public bulletin board, ftp site, web site, chat room or by any other unauthorized means;
    5. not to transfer, communicate or make available any licence or licence key that was given by the Licensor to install or use the Software;
    6. within 14 days after the date of termination or discontinuance of this Licence for whatever reason, to destroy the Software and all upgrades or copies;
  4. Warranties
    1. The Licensor warrants that the Software will substantially operate in accordance with the user instructions contained in the materials delivered with the Software.
    2. You acknowledge that the Software in general is not error-free and agree that the existence of such errors shall not constitute a breach of this Licence. The Licensor may create new versions of the Software ("upgrades") which may correct such errors and although the Licensor has no obligation to notify existing licencees of such upgrades, the same will be made available at the same internet site as you downloaded / ordered the Software accompanying this Licence, at such cost as shall be indicated.
    3. In the event that you discover a material error in the Software which substantially affects the use of the same and notify the Licensor of the error within 90 days from the date of this Licence, the Licensor shall at its sole option either refund the licence fee or use all reasonable endeavors to correct by patch or new release (at its option) that part of the Software which does not so comply.
    4. Warranty is excluded in the case non-compliance has been caused by any modification, variation or addition to the Software not performed by the Licensor or caused by its incorrect use, abuse or corruption of the Software or by use of the Software with other software or on equipment with which it is incompatible.
    5. In the event of Software licenced for free, the Software is provided as "is" and any and all warranties, whether implied or express, are disclaimed to the maximum extent allowed under the applicable law.
    6. To the extent permitted by the applicable law, the Licensor disclaims all other warranties with respect to the Software, either express or implied, including but not limited to any implied warranties of merchantability or fitness for any particular purpose.
    7. Without limiting the generality of the foregoing, the Licensor disclaims any warranty in relation to:
      • third parties' software, components and contents which may operate with the Software;
      • adds-on or extension programs, including apps that are designed and made available by third parties or communities to operate with the Software and their interoperability with the Software and any new version thereof, even if they are made available on the Licensor website or are delivered by the Licensor together with or through the Software;
      • additional or ancillary materials such as templates, forms and sheets incorporating texts, data, formula or programs and related documentation, whether designed by the Licensor or third parties, and their non-compliance with local legislation, requirements or standards and/or their accuracy and that they are up-to-date;
      • third parties' websites and their content with which the Software or Licensor's website can connect;
      • change of any parameter in law, regulation, tax or accounting rules or standards that may not be reflected in the Software;
      • failure of internet connection to the extent that such connection is necessary or useful for the user to operate the Software or any additional feature connected thereto;
      • failure of third parties to provide from their websites specific or up to date contents or services that are necessary or useful for the use of the Software.
    8. You acknowledge and agree that in certain occasions the Software will connect to Licensor's website to transfer or download information (such as updates, licence keys, versions, languages etc.). You shall be responsible to ensure the internet connection at the relevant time and Licensor disclaims any warranty as to the continuity of internet connection and any corruption or interception of information during the transfer or download.

  5. Limitation of Liability
    1. Any liability (whether in contract, tort or other legal basis) of the Licensor for the breach of any obligation hereunder (including breach of warranty) or in connection with the delivery to, or downloading or use by you, of the Software is excluded, unless the Licensor has acted gross negligently or in willful intent.
    2. Notwithstanding the generality of Clause 5(a) above and to the maximum extent allowed under the applicable law, the Licensor expressly excludes liability for consequential loss, damage of, or corruption to, other software or data, or for loss of profit, business, revenue, goodwill or anticipated savings.
  6. Intellectual Property Rights

    All copyright, trademarks and other intellectual property rights subsisting in or used in connection with the Software (including but not limited to all images, animations, audio and other identifiable material relating to the Software) are and remain the sole property of the Licensor.

  7. Termination

    You may terminate this Licence at any time by destroying the Software, licence or licence keys, documentation and all copies. No Licence Fee is refundable. The Licensor may terminate this Licence at any time if you are found in breach of any of these terms. Further the Licensor may terminate this Licence forthwith if you do not timely pay the Licence Fee. Further if the installation or use of the Software is conditional upon the activation of a licence key which has been provided by the Licensor specifying that this had only a limited period of validity, the Licence shall be deemed automatically terminated upon expiry of such period. If you are notified of such termination or upon expiry of the validity period of the termination code, you must comply with the provisions of Clause 3(f) above.

  8. Miscellaneous
    1. Assignment: Unless otherwise expressly provided for herein, the Licencee shall not assign or otherwise transfer all or part of the Software or this Licence without the prior written consent of the Licensor.
    2. Waiver: Failure or neglect by the Licensor to enforce at any time any of the provisions hereof shall not be construed nor shall be deemed to be a waiver of the Licensor's rights hereunder nor in any way affect the validity of the whole or any part of this Licence nor prejudice the Licensor's rights to take subsequent action.
    3. Headings: The headings of the terms and conditions herein contained are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of any of the terms and conditions of this Licence.
    4. Severability: In the event that any of these terms, conditions or provisions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision shall to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law and the invalid, unlawful or unenforceable provision shall be replaced by a valid, lawful and enforceable provision that, from its commercial purpose, comes close to the invalid, unlawful or unenforceable provision.
  9. Governing Law and Jurisdiction
    1. This Licence shall be subject to and governed by Irish Law.
    2. The Courts of The Republic of Ireland shall have exclusive jurisdiction on any dispute, controversy or claim arising out of or in relation to this Licence, including the validity, invalidity, breach or termination thereof. Notwithstanding the preceding sentence, the Licensor shall be entitled to bring action against the Licencee in the courts at the latter's domicile.

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